TRUCE Software
Taking a connected-worker safety platform from near-zero engagement into a tool employees rely on every day — as the product designer partnering directly with product leadership.
Overview
TRUCE Software makes a mobile device management and connected-worker safety platform used by frontline teams. As Product UX/UI Designer, I partner directly with the VP of Product Management to quarterback development across every supporting team — Product, Platform, Web, iOS, and Android — owning the design end to end.
The challenge
The platform had strong underlying capability but almost no day-to-day engagement. Complex safety and device-policy rules made the experience hard to adopt, and delivery was slowed by hand-offs across five separate teams.
- Turn a powerful-but-unused platform into something people choose to use daily
- Make complex policy and safety logic feel simple and trustworthy
- Keep five cross-functional teams aligned on one design direction
Approach & process
I ran a full user-centered process — research, concept, design, prototype, test, iterate — and rebuilt the core flows around what the job actually required. To move faster without losing craft, I introduced AI-powered agents, automations, and design-to-spec pipelines that compress research and hand-off time across teams.
The solution
A streamlined, consistent experience across web and mobile that surfaces the right action at the right moment — turning safety compliance from a chore into a utility that supports the work instead of interrupting it.
Outcome
The platform went from zero engagement to a daily-use safety utility employees rely on to do their jobs, lifting adoption and retention — and the work was recognized company-wide.